Account registration and password retrieval
1. How do I register on the Jane Iredale Singapore website?
It’s easy! Click on the Register button on the top right corner of the website and you will be directed to an online registration form.
2. Forgot my password?
Click on the Forgot Your Password link in the Sign In page. You will be directed to the password retrieval page. Enter your e-mail address and we will immediately send a temporary password to you. Once you have successfully accessed your account, remember to update your password immediately.
3. How do I change my contact or address details?
You can go to My Account > My Dashboard page and change your details here.
1. How can I make an online purchase without an account on the Jane Iredale Singapore website?
Choose the product you want and proceed to Checkout. At Checkout, enter your delivery information and choose your payment method. Place your order. You will receive an order confirmation from Jane Iredale Singapore website and a payment confirmation email from the payment gateway
2. Will I receive an order confirmation after placing an order?
Yes, you will receive an email confirmation with the order summary.
3. Can I change or cancel an item in my existing order?
Once you have confirmed your order and payment is finalized, you will not be able to make changes to the order. We advise that you carefully review and modify your order before payment submission.
5. How can I cancel my order?
If your order has been submitted successfully and payment is received for your purchase but not shipped out yet, you may email firstname.lastname@example.org to cancel your order and our customer service officers will review the request. We advise that you carefully review and modify your order before payment submission.
1. What currency does Jane Iredale Singapore accept?
We accept payment in Singapore Dollar (SGD) via MasterCard, Visa and American Express.
2. Do you keep my credit card details?
We do not retain your credit card information after your order is completed; it is submitted directly to our banks.
3. How can I know if my payment was successful?
Upon payment success, you will receive an on-screen prompt to inform you that the payment has been received. You will also receive an invoice from us AND a payment confirmation from the online payment portal via email. Alternatively, you may check the status of your order via My Dashboard.
4. Why would my payment be rejected?
Check with your bank to ensure there are funds available to pay for your order. Secondly, if you are using a MasterCard or Visa credit or Debit card to pay for your order, we suggest you confirm that your card is activated and that your 3D secure details have been entered correctly.
5. What is 3D Secure?
3D Secure is a security feature which ensures payments using certain credit and debit cards are authenticated by the card holder with their bank at the time of the transaction. 3D Secure is the common name for the technology behind MasterCard SecureCode (MSC) and Verified by Visa (VbV).
Your 3D Secure password is setup between you and your bank to further secure transactions made over the internet. If your card is enrolled with 3D Secure, during the payment procedure you will be prompted by your bank to enter a unique password to verify that the transaction is authorized by the card owner before completion.
After submitting your MasterCard or Visa Credit or Debit card details at checkout, you will be prompted to key-in a unique security code which you will receive via SMS from your bank. This special security feature is a 3D Secure code.
Failure to submit details of your payment or password correctly will result in an unsuccessful online transaction.
For further assistance or inquiries, please do not hesitate to Contact Us.
1. How much is the delivery charge?
Jane Iredale Singapore offers FREE shipping throughout Singapore for online purchases $80 nett and above.
Shipping charges for orders below $80 nett will be $6
2. Will deliveries be made to my P.O Box address?
3. How long does product delivery take?
Your order will take 3-5 working days to reach you.
4. Can I schedule the delivery of my order?
Our courier service providers are unable to provide scheduling of deliveries; therefore we cannot guarantee delivery of your order for a specific time or date.
5. Do you ship internationally?
We currently ship within Singapore only.
Refund / exchange enquiries
1. How do I request for a refund?
You may request for a refund within five (5) working days from the date you received the products to the post stamp dated on the parcel you return to us.
Just contact our helpful Customer Service team at email@example.com, Monday to Fridays (excluding Public Holidays) from 10am – 5pm.
2. I have received a damaged /faulty / incorrect product! How can I request for a product exchange?
Kindly contact Customer Service at firstname.lastname@example.org, Monday to Fridays (excluding Public Holidays) from 10am – 5pm for assistance. An exchange will be made for the same item, and if the item is unavailable, we will arrange for a refund.
For complete details please refer to our Return and Refund Policy
3. When will I receive my exchanged product(s)?
All product exchanges take up to fourteen to twenty one (14-21) working days (excluding Public Holidays) for processing and delivery.
For all further enquiries, please do not hesitate to contact us via email at email@example.com OR call us at +65-6271 4733, Monday-Fridays (excluding Public Holidays) from 10am – 5pm for assistance.
Free travel size / gifts
Free travel size products/gifts are auto selected by system and change occasionally. If out-of-stock, EIG ecommerce reserves the right to replace another travel size/gifts without prior notice. Due to the limited nature of the free travel size products/gifts, we are unable to reship travel size/gifts if they arrive damaged, if you received the wrong one or if one is missing from your order. Free travel size products/gifts shipped with your purchased orders only.
Does Jane Iredale test on animals?
No, we do not engage in animal testing, nor do our formulas contain animal-derived ingredients. We are recognized as cruelty-free by PETA (People for the Ethical Treatment of Animals). Further, we have been recognized by the RSPO (Roundtable of Sustainable Palm Oil) for sourcing palm oil in a manner that does not negatively impact local wildlife.